Hi Laura,
It seems the review appeared here while were on the phone! I'm glad we figured it out and all it took was warming up the dropper. Shilajit is a VERY hard resin and it hardens it cold temperatures. Warming it does the trick and in case of droppers if a bit of it does get cold (and trapped) at the tip, running hot water over it fixes it : )
Thank you for sharing all you've shared and I hope you'll enjoy the minerals as well!