Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are unable to refund shipping. A $10 restocking fee will be charged, and the shipping cost is non-refundable. If you paid no shipping when placing your original order, the cost of shipping will be subtracted from your refund.

Returns of INTERNATIONAL ORDERS: International shipping costs us more than what we charge customers outside of the U.S. It's important that we have an address that can be reached by your local carrier. Please make sure that you provide the correct address when ordering. Shipping cost is never refundable and that also applies if your package comes back to us as "undeliverable". We will not be able to refund the cost of shipping, and the same restocking fees ($10 / per order) and withheld shipping cost mentioned above will be applicable.

Packages arriving at international destinations may or may not incur any type of customs/duties/VAT/fees, which are the customer's responsibility. If any of the fees apply, the local carrier will release your package to you upon payment.

If your package is disposed of by the local carrier for their inability to contact you or deliver to the address you provided, we will not be able to process any refunds for any part of your order. 

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@schizandu.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@schizandu.com to arrange it and send your item to: 3039 White Horse Rd, Ste A # 1015, Greenville, SC, 29611, United States

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping
To return your product, send us an email to arrange your return and you can mail your product to: 3039 White Horse Rd, Ste A # 1015, Greenville, SC, 29611, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.